Nashville Marks Seven Years of hubNashville: A Milestone in Community Support and Service Access

Nashville Celebrates Seven Years of hubNashville: Connecting Residents and Visitors to Metro Services

Nashville is buzzing with excitement as it marks the seventh anniversary of hubNashville, the city’s one-stop customer service portal. Launched on October 5, 2017, has been a game changer for residents and visitors needing help with non-emergency Metro services. Gone are the days of navigating through countless phone numbers or paperwork; now, there’s a straightforward way to get assistance!

A Quick Overview of hubNashville

At its core, hubNashville was created to provide a clear, efficient, and trackable pathway for those seeking support. From lawn maintenance to reporting streetlight outages, if it concerns Metro services, is there to help. You can submit requests through the convenient hubNashville 311 app, visit the website at hub.nashville.gov, or simply call 311. Easy peasy!

Impressive Growth Over the Years

When first launched, it saw about 6,000 requests a month. Fast forward to 2024, and that number has skyrocketed to an impressive average of over 25,000 requests each month! This remarkable growth shows just how much the community has embraced this handy service. In total, since 2017, more than 1.6 million requests have been submitted, demonstrating Nashville’s commitment to ensuring residents receive the help they need.

Why hubNashville Matters

According to Mayor O’Connell, “Every Nashvillian who interacts with Metro Government deserves a best-in-class customer-service experience regardless of what department they are working with, what part of town they live in, or what problem they are seeking to solve.” This sentiment is the driving force behind , making it crucial for addressing the city’s needs effectively.

Meet the Friendly Team Behind the Service

Staffing the hubNashville contact center are dedicated employees from the Department of Emergency Communications (DEC), including two who speak Spanish and two who speak Kurdish. This diverse group, along with their supervisor and community liaison, ensures that help is accessible to everyone, regardless of their language or background. They work hand-in-hand with the team at Information Technology Services (ITS) and the Mayor’s Office, led by Director Erin Williams, to keep everything running smoothly.

Revolutionizing Customer Service

What sets apart is not just its efficiency but also its dedication to customer service. It’s about making sure that every request is handled professionally and promptly. With easy tracking of each request, residents can stay updated on their inquiries, adding an element of transparency that is so often missing in government-related services.

Celebrating Achievements and Looking Ahead

As we celebrate seven years of hubNashville, it’s also a time to look forward. The future is bright as the team continues to explore ways to enhance service and engage more with the community. They’re committed to tackling new challenges and growing with Nashville’s needs.

Join the Celebration!

If you haven’t yet made use of , now is the perfect time to give it a try! Whether you’re a lifelong resident of Nashville or just visiting, this service is designed to help you navigate local issues with ease. Celebrate this milestone with the city and let hubNashville simplify your connection to Metro services!

Here’s to many more years of connectedness and community in Nashville with hubNashville!

Author: HERE Nashville